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 Here are the four key findings of the report:Connection Is the Heart of Service - Customers expectations mean service professionals need visibility into the entire customer journey in order to engage empathetically and efficiently. Case in point: The share of service organizations tracking case deflection -- often achieved through self-service tools for customers or automated processes -- jumped by 20% since 2020.

Exceeding expectations and delivery value at the speed of need is driving loyalty.Research found that 88% of customers say the experience a company provides is as important as its product or services -- up from 80% in 2020.The most important service agent skills  TREND 10 - Service organizations must adopt a hybrid work model in order to recruit and retain talent.

Your brand is what people say about you when you are not in the room.service organizations North Star remains the same: an unwavering focus on customer success.

Labor dynamics put focus on the agent experienceTREND 8 - Retaining talented service professionals is super difficult.

A closer look into the State of Service Report 2022 uncovers 10 very powerful trends that will shape the future success of service organizations.smugly suggested as much: You can point to other countries that have similar problems like Pakistan and others—perhaps we need to take it further.

Rightwing American populist leaders rage against globalization and demand that manufacturing jobs must return.the president has gone out of his way to mock and bully those expressing compassion for the victims of his unjust and racist order.

critics of the ban have been eager to stress that terrorists do not come from the seven countries; but they do come from Pakistan.whose skills belong to another time and whose dignity and livelihood have been sacrificed to a world that had moved on.