Fitbit Charge 6 launched with advanced features and Google connectivity

although with the caveat suggested by Madeleine Claire Elish in her paper Moral Crumple Zones that the human partner will be the one that gets the blame when things go wrong.

The share of service decision makers who report using AI has increased by 88% since 2020.Shared view of the customer is key to ensure speed.

81% of decision makers say theyre making significant investments in training -- up from 79% in 2020 and 77% in 2018.and 83% expect to resolve complex problems through one person.Service professionals report an average turnover rate of 19% over the past year.

  Customer Service key performance indicators (KPIs) Connection is the heart of serviceTREND 1 - Customer service differentiation with empathy.The biggest competitive advantage in todays economy.

The key to service agent retention is a hybrid work model Another interesting findings of the report was a spotlight on an important role for businesses: the chief customer officer.

and given high turnover rates.)  Jones argues that todays conditions are different: what were seeing is jobs being carved up into tasks.

remotely take over a faltering delivery drone.  RECENT AND RELATED CONTENTUnsupervised AI arrives for quality inspectionWorkers obsolete as robots do the dirty workTheres been a big rise in monitoring workers at home.

the easier it is for workers rights to be eroded in the economy of clicks.This is an event in which scale matters: the more of the labour force that is shifted to and splintered across microtasking platforms with terms and conditions.